Participants of this training will be able to recognize the types of disruptive audience members and implement methods for intervening while preserving the disruptive audience member’s dignity. Participants will explore how disruptions affect learning and have negative effects on programs through interactive role play and models. During this workshop, we explore what makes for the “perfect” facilitator and the impact the facilitator has on the workshop and participants, setting group norms and expectations, learning styles, behaviors that “bug” you, the perfect (and not-so perfect) participant, the different types of participants, how to handle difficult participants and situations, and how to engage all learners.
Objective 1 – The participant will learn to recognize the types of different participants, the effects of disruptive audience members on others and the behavior of the perfect participant.
Objective 2 – The participant will learn to identify what makes for the “perfect” facilitator by learning the characteristics of the perfect facilitator and the impact of the facilitator on the learning environment.
Objective 3 – The participant will develop capacity for managing difficult people and situations in a program setting, and engage all audiences by developing skills to accommodate different learning styles
Available Continuing Education: 5 hours
Jordan Hillhouse, CPS, MBA