Participants of this training will be able to recognize the types of disruptive audience members and implement methods for intervening while preserving the disruptive audience member’s dignity. Participants will explore how disruptions affect learning and have negative effects on programs through interactive role play and models. During this workshop, we explore what makes for the “perfect” facilitator and the impact the facilitator has on the workshop and participants, setting group norms and expectations, learning styles, behaviors that “bug” you, the perfect (and not-so perfect) participant, the different types of participants, how to handle difficult participants and situations, and how to engage all learners.
After completing this course, participants will be able to:
5.0 CE’s for:
Jordon Hillhouse, MBA, CPS