The behavioral health field is often plagued with crisis of different magnitudes, and the handling of these crisis can either create more trauma, or create an atmosphere of recovery/resiliency in which the staff and the individuals being served feel protected and heard. Simply stated, the use of proper techniques and behavioral interventions can ease any stressful situation and simplify an already stressful working environment. Simple listening skills and knowing my teammates allow us to remain professional while walking through any crisis.
Examine what constitutes and crisis and develop an action plan.
A general discussion will take place examining the components of any particular crisis along with helpful ideas to help diagnose the level of emergency. PowerPoint slides will be used to facilitate the presentation’s needs. Examples of possible plans of action will be discussed based on the needs of the individuals in the training.
Investigate how Motivational Interviewing (MI) can be useful when handling crisis.
Examine the relationship dynamics both verbal and non-verbal while practicing with MI. General dialogue will take place examining the popular skills in Non-Violent Crisis Training and Mental Health First Aid.
Explain how effective listening skills can create an environment of recovery for the Individual Receiving Services and the clinician.
Examine the components of effective listening and begin to understand the skills of reflective listening. Once the skills are perfected, we will begin to see the psychological benefits to the caregiver and the individual receiving services.
Available Continuing Education: 5.5 hours
CHES – Certified Health Education Specialist
CPH – Certified Public Health
DMH-Community Support Specialist
DMH-Intellectual and Developmental Disabilities Therapist
DMH-Mental Health Therapist
MAAP-(Mississippi Association of Addiction Professionals)
NBCC – LPC
SW – Social Work
*CE’s applied for Educators*
Shane Garrard, LMSW, CADCII, CSS