Managing Disruptive Audiences

Jordon Hillhouse, MBA, CPS
January 18, 2023 | 9:00 AM – 2:30 PM

Location: 5 Olympic Way, Madison, MS 39110

We’ve all been there before. Ready to deliver a wonderful presentation, only to encounter a distraction. As facilitators, how we respond to distractions is a good indicator of how successful the presentation will be. Distractions, whether intentional or not, happen. It’s best to be prepared for those distractions so we are ready just in case they occur.

Participants of this training will be able to recognize types of disruptive audience members and implement methods for intervening while preserving a disruptive audience member’s dignity. Participants will explore how disruptions affect learning and have negative effects on programs through interactive role play and models. During this workshop, we explore what makes the ‘perfect” facilitator and the impact the facilitator has on the workshop and participants, setting group norms and expectations, learning styles, behaviors that “bug” you, the perfect (and not-so perfect) participant, the different types of participants, how to handle difficult participants and situations, and how to engage all learners.

Objectives:

After completing this course, participants will be able to:

1. Recognize the different  types of participants, the effects of disruptive audience members on others and the behavior of the perfect participant. 
2. Identify instructional design theories, seat placement practices, and speaking styles that can help create the “perfect” presentation.  
3. Demonstrate skills needed to develop capacity for managing difficult people and situations in a program setting and engage all audiences by developing skills to accommodate different learning styles. 

4.0 CEs for:

• DMH (PLACE)

• MAAP (Mississippi Association of Addiction Professionals)

• SW (Social Work) general hours.